FREQUENTLY ASK QUESTIONS

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are calculated automatically at checkout. We use the fast shipping services available such as DHL and EMS to ship worldwide, so we ensure your order arrives without any extended delays.

Which payment methods are accepted in the Online Shop?

At present, we accept Afterpay, PayPal, Visa, MasterCard and American Express.

How long will delivery take?

We offer a 14-day money-back guarantee on all products for any factory faults. If you are not satisfied with your purchase due to any defect, we will refund the purchase price, replace or provide an exchange. All goods must be returned at the buyer’s expense and be in the same condition as received, including all original packaging (If Any). Please view our Returns and Refunds page for more information.

How secure is shopping in the Online Shop? Is my data protected?

Your shopping experience is fully secure. We use a high security SSL certificate utilising strong SHA-2 & 2048-bit encryption.

What exactly happens after ordering?

Once we ship out your order and it’s on its way, you will be altered as to its status. If your order doesn’t arrive during the indicated timeframe, please let us know, and we will further investigate. Please understand that it is normal for delays to occur during busy times and holiday periods. If you order is running late, we ask that you wait an extra seven days just to be safe. Covid 19. Please note delivery delays from us may occur during this time due to increased safety measures.

Do I receive an invoice for my order?

Yes, as soon as you place your order, we will send an invoice directly to your email inbox.